Privacy Policy
Last update: March 2026
1. Summary
Information We Collect
We collect information you provide when registering an account, creating Services, purchasing Services, communicating with users, or contacting support. We also collect certain technical information automatically when you use the Site.
How We Use Information
Your information helps us operate the platform, process Orders, communicate with users, improve Services, prevent fraud, and maintain security.
Information Sharing
Information may be shared with other users involved in an Order, service providers that help operate the Site, and when required by law.
Children
The Site is not intended for children under 13.
2. Information We Collect
2.1 Information You Provide
You may provide personal information including:
- Name and email address
- Account login details
- Profile information
- Billing or payment information
- Services and Service Addons
- Messages with other users
- Ratings, reviews, and feedback
- Documents used for identity verification
2.2 Information Collected Automatically
When you use the Site we may collect:
- IP address
- Device information
- Browser type and operating system
- Usage activity such as pages viewed and clicks
- Cookies and tracking technologies
2.3 Information From Third Parties
We may receive information from:
- Social login services
- Marketing or analytics providers
- Fraud prevention services
3. How We Use Your Information
We use personal information to:
- Provide and operate the Site and Services
- Process Orders between Buyers and Sellers
- Verify identity and maintain account security
- Allow communication between users
- Prevent fraud, abuse, and illegal activity
- Improve platform features and performance
- Send service updates and marketing communications
- Comply with legal obligations
Users may opt out of marketing emails at any time.
4. User Communications
Merch Pocket may store and process communications between users that occur through the Site, including messages, files, and attachments shared during Orders.
These communications may be reviewed when necessary to:
- Investigate fraud or abuse
- Resolve disputes between Buyers and Sellers
- Enforce our Terms of Service
- Improve platform safety and support services
Users should avoid sharing sensitive personal information through platform messages unless necessary to complete an Order.
5. Information Sharing
We may share information in the following situations:
With Other Users
Information such as profile details, Services, and reviews may be visible to other users on the platform.
With Buyers and Sellers
Information required to complete an Order may be shared between the parties involved.
With Service Providers
We may share information with companies that help operate the platform such as payment processors, hosting providers, analytics services, and security providers.
For Legal Reasons
Information may be disclosed when required by law or to protect the rights, safety, or security of Merch Pocket or its users.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve Site functionality
- Analyze platform performance
- Personalize user experience
- Support marketing and analytics
You may manage cookies through your browser settings. Disabling cookies may affect some features of the Site.
7. Security
We implement reasonable technical and organizational measures to protect personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for protecting their account credentials.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide Services and operate the platform
- Comply with legal and accounting requirements
- Prevent fraud and resolve disputes
Information related to completed Orders may be retained for operational and legal purposes.
9. International Users
Merch Pocket operates from India and provides Services to users worldwide. By using the Site, you understand that your information may be transferred to and processed in India or other countries where our service providers operate.
Indian Users
Personal data is processed according to applicable Indian laws including the Digital Personal Data Protection Act, 2023.
EU / EEA / UK Users
Users located in the European Union may have rights under the General Data Protection Regulation including rights to access, correct, delete, or restrict processing of personal data.
US Users
Depending on your state of residence, you may have rights under laws such as the California Consumer Privacy Act.
Other Countries
Users outside India are responsible for complying with local laws when using the Site.
10. Children
Merch Pocket does not knowingly collect personal information from children under 13.
Users aged 13–17 may use the Site only with permission from a parent or guardian.
If we learn that personal information from a child under 13 has been collected, we will delete it.
11. Updating or Deleting Information
Users may update personal information through their account settings.
Requests for deletion of personal information may require identity verification.
Some content such as reviews or completed Order records may remain visible as part of the platform history.
12. External Links
The Site may contain links to third-party websites. Merch Pocket is not responsible for the privacy practices or policies of external websites.
Users should review the privacy policies of those websites separately.
13. Third-Party Services
Merch Pocket may use third-party service providers to operate and improve the Site.
These services may include:
- Payment processors
- Hosting providers
- Analytics services
- Fraud prevention tools
These providers may process personal information only as necessary to provide services to Merch Pocket and must maintain appropriate security and confidentiality.
14. Business Transfers
If Merch Pocket is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction.
Any such transfer will continue to protect user information consistent with this Privacy Policy.
15. Payment Processing
Payments on Merch Pocket may be processed through third-party payment service providers. These providers may collect and process payment information such as billing details and payment method information in order to complete transactions.
Merch Pocket does not store full payment card numbers or sensitive payment credentials. Payment data is handled directly by our payment processing partners in accordance with their own privacy and security policies.
Users should review the privacy policies of the payment providers used during checkout for more information about how their payment information is processed.
16. Contact Us
For questions about this Privacy Policy or requests regarding your personal information, please contact us through our Help Center:
